Accountants are being urged to develop new skills to help them build trust and rapport with clients - or face potentially drastic consequences.
Firms are facing one of their toughest fights yet, against the backdrop of a challenging economy, and it is crucial they improve their customer service skills or risk losing clients.
Over the last 20 years I've worked with many accountants in helping them gain and retain clients. During this time I have noticed a pattern which is common in almost all cases. It costs them a fortune in new business opportunities they miss and, more importantly, they lose long-term clients who slip away through the back door and are serviced by a competitor.
Usually this has nothing to do with their lack of knowledge or professional service. It is mainly their lack of ability to communicate effectively on a one-to-one basis and understand the needs of clients. This is a tough one to swallow if you are an accountant reading this, but please be aware, when and where do many professionals learn these skills? Not at university, that's for sure.
Thanks for sharing your ideas and thoughts! With ANNA Money, you can skip the manual work of creating, chasing and sending invoices. It’s all done in our app, supported by our award-winning Cardiff-based customer support team who are on hand 24/7 if you need help. Please get more info on pay vat online.
ReplyDeleteThe primary objective of financial accounting is to create financial statements that assist company management. Check out Income Tax Filing
ReplyDeleteTax Filing Services blogs. <a href="https://taxspanner.com”>here
ReplyDelete